Refund policy
Returns & Refunds
At DASU, every item is printed just for you when you place your order. This helps reduce waste and overproduction, but it also means we cannot accept returns or exchanges for reasons such as:
- Ordering the wrong size
- Changing your mind
- Incorrect color selection
- Buyer's remorse
Please review the size guide carefully before placing your order.
Damaged, defective, or incorrect items
We stand behind the quality of our products.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at heyhello.dasu@gmail.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the packaging if applicable
Once we've reviewed your claim, we'll gladly send a replacement or issue a refund at no additional cost.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Unauthorized returns
Items returned without contacting us first will not be accepted or refunded.
Questions?
If you have any questions before or after placing your order, we're always happy to help.